Set up management systems and processes that ensure your business excels.
What Is The Business Excellence Framework?
What Are The Standards Of Excellence I Can Strive For?
What Self-Assessment Tools Are Available?
What Certification And Awards Are Given?
How Do I Use The Framework?
Who Can Help Me Understand The Framework?
Where Can I Get More Information?
What Is The Business Excellence Framework?
- The Framework is a structured approach that you can follow to set up management systems and processes which ensure your business excels.
- It consists of:
- standards of excellence that businesses can strive for
- self-assessment tools for businesses to measure their performance
- certification and awards to recognise businesses that excel
- The framework is benchmarked against similar frameworks adopted in America, Europe, Japan and Australia.
back to top
What Are The Standards Of Excellence I Can Strive For?
- There are 4 standards of excellence under the business excellence framework.
- Each standard sets out the systems and processes you need to establish in key areas of your business.
back to top
What Self-Assessment Tools Are Available?
- There are self-assessment tools for each standard of excellence.
- The self-assessment tools help you identify gaps in your systems and processes.
back to top
What Certification And Awards Are Given?
- There are certification and award for each standard of excellence.
- Certifications are given to businesses who achieve at least 400 out of 1000 points during the certification process.
- Businesses who apply for the business excellence awards and achieve 700 or more out of 1000 points are considered for the awards.
back to top
How Do I Use The Framework?
- First, choose a standard of excellence based on the performance you want to achieve or organisational capabilities you want to improve.
- Next, use the self-assessment tools to identify gaps in your systems and processes. On your own or with the help of a consultant, improve your systems and processes to close the gaps.
- Finally, apply to SPRING Singapore for certification. An external assessor will be assigned to validate the self-assessment.
back to top
Who Can Help Me Understand The Framework?
- SPRING Singapore offers briefings on the Business Excellence Framework. You can sign up for them to better understand the Framework.
- You can also engage a Business Excellence consultant. He/She can help you understand what is needed and draw up a road map for your company to achieve business excellence.
- You can apply for the SME Management Action for Results (SMART) Initiative to subsidise the costs of hiring a consultant and implementing businesses excellence projects.
back to top
Where Can I Get More Information?
back to top