Set up management systems and processes that ensure your business excels.

What Is The Business Excellence Framework?
What Are The Standards Of Excellence I Can Strive For?
What Self-Assessment Tools Are Available?
What Certification And Awards Are Given?
How Do I Use The Framework?
Who Can Help Me Understand The Framework?
Where Can I Get More Information?

What Is The Business Excellence Framework?

• The Framework is a structured approach that you can follow to set up management systems and processes which ensure your business excels.
  
  
• It consists of:
  
  
  • standards of excellence that businesses can strive for
  • self-assessment tools for businesses to measure their performance
  • certification and awards to recognise businesses that excel
    
    
• The framework is benchmarked against similar frameworks adopted in America, Europe, Japan and Australia.

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What Are The Standards Of Excellence I Can Strive For?

• There are 4 standards of excellence under the business excellence framework.
  
  

  Standard Of Excellence	Short Description
  Business Excellence Standard	For businesses who want a well-rounded and holistic approach to achieving business excellence.
  Business Excellence Niche Standard (Innovation)	For businesses who rely on innovation as a growth strategy.
  Business Excellence Niche Standard (People)	For businesses who rely heavily on people to excel.
  Business Excellence Niche Standard (Service)	For businesses whose success depends greatly on delighting the customer.

  
  
• Each standard sets out the systems and processes you need to establish in key areas of your business.
  
  

  Standard Of Business Excellence	To achieve the standard, you need to establish systems and processes in these key areas:
  Business Excellence Standard
  Business Excellence Niche Standard (Innovation)
  Business Excellence Niche Standard (People)
  Business Excellence Niche Standard (Service)

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What Self-Assessment Tools Are Available?

• There are self-assessment tools for each standard of excellence.
  
  
• The self-assessment tools help you identify gaps in your systems and processes.
  
  

  Standard of Excellence	Self-Assessment Tool
  Business Excellence Standard	Business Excellence Assessment for Continuous Improvement (BEACON) (PDF)
  Business Excellence Niche Standard (Innovation)	Innovation Scorecard for Business Excellence (I-SCORE) (PDF)
  Business Excellence Niche Standard (People)	Assessment of People Excellence (APEX) (PDF)
  Business Excellence Niche Standard (Service)	Service Scorecard for Business Excellence (Service Scorecard) (PDF)

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What Certification And Awards Are Given?

• There are certification and award for each standard of excellence.
  
  
• Certifications are given to businesses who achieve at least 400 out of 1000 points during the certification process.
  
  
• Businesses who apply for the business excellence awards and achieve 700 or more out of 1000 points are considered for the awards.
  
  

  Standard Of Excellence	Certification (> 400 points)	Award (> 700 points)
  Business Excellence Standard	Singapore Quality Class (SQC)	Singapore Quality Award (SQA)
  Business Excellence Niche Standard (Innovation)	Singapore Innovation Class (I-Class)	Singapore Innovation Award (I-Award)
  Business Excellence Niche Standard (People)	People Developer (PD)	People Excellence Award
  Business Excellence Niche Standard (Service)	Singapore Service Class (S-Class)	Service Excellence Award

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How Do I Use The Framework?

• First, choose a standard of excellence based on the performance you want to achieve or organisational capabilities you want to improve.
  
  
• Next, use the self-assessment tools to identify gaps in your systems and processes. On your own or with the help of a consultant, improve your systems and processes to close the gaps.
  
  
• Finally, apply to SPRING Singapore for certification. An external assessor will be assigned to validate the self-assessment.

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Who Can Help Me Understand The Framework?

• SPRING Singapore offers briefings on the Business Excellence Framework. You can sign up for them to better understand the Framework.
  
  
• You can also engage a Business Excellence consultant. He/She can help you understand what is needed and draw up a road map for your company to achieve business excellence.
  
  
• You can apply for the SME Management Action for Results (SMART) Initiative to subsidise the costs of hiring a consultant and implementing businesses excellence projects.

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Where Can I Get More Information?

• You can visit SPRING Singapore’s website to learn more.
  
  
• You can download and read the General Guide to Business Excellence Standards & Self Assessment (WORD).
  
  
• You can also contact:
  
  Enterprise Productivity Division
  SPRING Singapore
  Tel: (65) 6279 3811
  Fax: (65) 6278 0151
  Email: be@spring.gov.sg

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