What Is The Business Excellence Niche Standard (Service)?

• It is one of the 4 standards of business excellence that businesses can strive to achieve under the Business Excellence Framework.
  
  
• The Standard lays out the systems and processes organisations should have in place to achieve service excellence.
  
  
• The systems and processes in the Standard cover 6 out of the 7 key areas of your business:
  
  
  • Leadership
  • Planning
  • Information
  • People
  • Customer
  • Results
    
    
• It is referred to as a “niche standard” for developing service leadership, service agility under the Business Excellence Framework.

back to top

What Are The Benefits Of Adopting The Standard?

• When you adopt the Standard, you are putting in place systems and processes which ensures your business:
  
  
  • consistently delights customers
  • delivers unparalleled customer experiences
  • creates business value through customer service
    
    
• With established systems and processes, you can get your business nationally certified as having achieved the Standard. The certification:
  
  
  • instils loyalty in your customers
  • increases customer confidence in your products/services

back to top

What Types Of Businesses Adopt The Standard?

• Any type and size of business can adopt the Standard.
  
  
• The Business Excellence Niche Standard (Service) is particularly relevant to businesses whose success depends greatly on delighting customers.

back to top

How Do I Adopt The Standard?

• You use the Service Scorecard for Business Excellence (Service Scorecard) self-assessment tool to identify gaps in your current systems and processes.
  
  
• You improve your management systems and processes to close the gaps identified by the Service Scorecard.
  
  
  • General Guide to Business Excellence & Self Assessment
  • Interpretation Guide for the Business Excellence Niche Standard (Service)

back to top

How Do I Get Certified As Having Achieved The Standard?

• After you have completed the self-assessment, you apply for the Singapore Service Class (S-Class) certification.
  
  
• If you achieve an outstanding score during the S-Class certification, you may want to apply for the Service Excellence Award.