Set up management systems and processes to achieve overall business excellence.

What Is The Business Excellence Standard?
What Are The Benefits Of Adopting The Standard?
What Types Of Businesses Adopt The Standard?
How Do I Adopt The Standard?
How Do I Get Certified As Having Achieved The Standard?
How Do I Get Started?
Where Can I Get More Information?

What Is The Business Excellence Standard?

• It is one of the 4 standards of business excellence that businesses can strive to achieve under the Business Excellence Framework.
  
  
• The Standard lays out the management systems and processes organisations should have in place to achieve all-round excellence.
  
  
• The systems and processes in the Standard cover all the 7 key areas of your business:
  
  
  • Leadership
  • Planning
  • Information
  • People
  • Processes
  • Customers
  • Results

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What Are The Benefits Of Adopting The Standard?

• When you adopt the Standard, you are putting in place management systems and processes which ensure your business excels.
  
  
• With established systems and processes, you can get your business nationally certified as having achieved the Business Excellence Standard.

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What Types Of Businesses Adopt The Standard?

• Any type and size of business can adopt the Standard.
  
  
• The Business Excellence Standard is more popular with businesses who want a well-rounded and holistic approach to achieving business excellence.

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How Do I Adopt The Standard?

• You use the Business Excellence Assessment for Continuous Improvement (BEACON) (PDF) self-assessment tool to identify gaps in your current systems and processes.
  
  
• You improve your management systems and processes to close the gaps identified by BEACON.
  
  
• If you need help understanding BEACON, please download the following guides:
  
  
  • General Guide to Business Excellence & Self Assessment (WORD)
  • Interpretation Guide for the Business Excellence Standard (PDF)

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How Do I Get Certified As Having Achieved The Standard?

• After you have completed the self-assessment, you apply for the Singapore Quality Class (SQC) certification.
  
  
• If you achieve an outstanding score during the SQC certification, you may want to apply for the Singapore Quality Award (SQA).

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How Do I Get Started?

• The best way is to attend a briefing on Business Excellence.
  
  
• You can also get advise and guidance from the Business Excellence Clinic.

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Where Can I Get More Information?

• You can visit SPRING Singapore’s website to learn more.
  
  
• You can download and read the General Guide to Business Excellence & Self Assessment (WORD).
  
  
• You can also contact:
  
  Organisation Excellence Department
  SPRING Singapore
  Tel: (65) 6279 3811
  Fax: (65) 6278 3181
  Email: sqc@spring.gov.sg

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