What Is The Service Excellence Award?

• The Service Excellence Award is the highest national accolade for organisations who have achieved the Business Excellence Niche Standard (Service).
  
  
• It is awarded to organisations with management systems and processes in place to deliver outstanding levels of customer service.
  
  
• The Service Excellence Award is one of the 4 national awards under the Business Excellence Framework.

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What Types Of Businesses Have Won The Award?

• The award has been given to businesses of all types and sizes.
  
  
• The award is not limited to particular types of businesses or industries.

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How Does Winning The Award Benefit My Business?

• You can use the Service Excellence Award logo on all your collaterals.
  
  
• The logo is a mark of exceptional excellence that shows you have the best possible systems which ensure your business:
  
  
  • consistently delights customers
  • delivers unparalleled customer experiences
  • creates business value through customer service

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How Do I Apply For The Award?

• To qualify for the Award, you must first go through the Singapore Service Class (S-Class) certification. You must score at least 700 points during the certification to be considered for the Award.
  
  
• If you qualify for the Award, you can apply by submitting the following documents to SPRING Singapore for assessment:
  
  
  • Application Form (WORD)
  • Organisational Chart of your company
  • Supporting chart(s) that shows the relationship with the parent organisation and its subsidiaries, if applicable
  • Organisational Profile
  • Application Report and supporting definition of any terms and abbreviations used
    
    
• SPRING Singapore will assign certified assessors to evaluate your systems and processes.
  
  
• The assessment is based on the criterion in the Service Scorecard for Business Excellence (Service Scorecard) (PDF) self-assessment tool.
  
  
• At the end of the assessment process, the Board of Assessors will submit reports to the Management Committee.
  
  
• The Management Committee reviews the reports and puts together a list of potential winners for the Governing Council. The Governing Council decides who receives the award.

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What Happens After I Receive The Award?

• The Service Excellence Award is valid for 5 years.
  
  
• At the end of 5 years, you must re-apply for the Award.

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Where Can I Get More Information?

• You can visit SPRING Singapore’s website to learn more.
  
  
• You may also want to read up on the S-Class certification as you need to undergo certification before applying for the Award.
  
  
• You can also contact:
  
  Business Excellence Awards Secretariat
  SPRING Singapore
  Tel: (65) 6279 3609 / 3157
  Email: be@spring.gov.sg

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